Privacy Policy

We may collect the following categories of information:

• Customer Input: Information you provide when filling forms, signing up for services, or interacting with us (e.g., name, email, phone number, company details, billing data).
• Automated Tracking: Information gathered via cookies and analytics tools about how you use our website (pages visited, features accessed, session data).
• Device Information: Technical data such as IP address, browser type, device identifiers, operating system, and internet service provider.
• Location Data: If enabled, approximate location derived from your device or network.
• Third-Party Sources: Information provided by our partners or publicly available sources for service verification, fraud prevention, or marketing.

Your data may be used for:

• Service Delivery & Improvement: To provide and enhance our hosting, cloud, and managed services.
• Personalization: To customize your experience and recommend relevant solutions.
• Analytics & Reporting: To monitor website traffic, analyze user behavior, and improve performance.
• Security & Compliance: To detect and prevent fraud, maintain system security, and comply with UAE legal requirements.
• Advertising & Marketing: With your consent, to send promotional emails, targeted campaigns, and updates on new services.

We do not sell your data. Information may be disclosed only in the following cases:

• Legal Requirements: To comply with UAE laws, regulations, or valid government requests.
• Business Transactions: In the event of mergers, acquisitions, or restructuring, subject to applicable data protection rules.
• Service Providers: To trusted vendors who support our operations (e.g., payment gateways, hosting providers), under strict confidentiality agreements.

You may choose not to receive marketing or promotional communications by:

• Clicking the unsubscribe link in our emails, or
• Contacting us at [email protected] with your request.

Please note that you may still receive important service-related communications even if you opt out of marketing messages.

We take data security seriously and implement industry-standard safeguards, including:

• Compliance with UAE PDPL and global data protection standards.
• Encryption of sensitive data during storage and transmission.
• Regular audits, monitoring, and access control measures.
• Employee awareness and training on security best practices.
• An incident response plan for handling potential breaches swiftly.

As per UAE’s Personal Data Protection Law (PDPL) and applicable global privacy laws, you have the right to:

• Access the personal information we hold about you.
• Request corrections or updates to your data.
• Request deletion of your data, subject to legal or contractual obligations.
• Withdraw consent for marketing communications.
• Object to processing in certain situations.
• Request a copy of your data in a portable format (where applicable).

Requests can be sent to [email protected]. We will respond in accordance with legal timelines.

We retain personal data only as long as necessary to:

• Fulfil the purpose for which it was collected.
• Comply with UAE regulatory or contractual obligations.
• Resolve disputes and enforce agreements.

Requests can be sent to [email protected]. We will respond in accordance with legal timelines.

Our website may contain links to external websites. ESDS is not responsible for the privacy practices of third-party sites. We recommend reviewing their policies before sharing personal information.

We may update this Privacy Policy periodically. Updates will be published on this page with the “Effective Date” revised accordingly. Continued use of our website constitutes acceptance of the updated policy.